Motivation

Merger due to market liberalization. Overcoming the attitude of being a monopolist supplier and facing market challenges.

Mandate

Integration of different corporate cultures and reduction of conflicts.

Approach

Based on a jointly developed mission the behavior of the employees was assessed with respect to suitability for the new strategy. This assessment was the basis for the development goals and the implementation of training and coaching modules for company leaders. To assist in the transfer of training and coaching knowledge management audits were implemented. These audits were the basis for individual coaching.

Results

Successful and timely integration. Improvement of image with all customers and increase in employee productivity.